Advice & Support

You will find a list of the data center's services, including brief descriptions, in the "Services" tab. In addition to this brief definition, you will find detailed descriptions of how to use the services and, in individual cases, additional information about their background, application scenarios and possible uses in the data center documentation.

At doku.tu-clausthal.de you will find a thematic grouping of the existing instructions in the left-hand section. If you get stuck with the documentation, please use the search function or contact us directly via the support channels shown.

The computer center supports employees of Clausthal University of Technology in using the services provided by the computer center with a device supplied by the university. Generally supported services are e.g. e-mail, network drives, printing, WLAN/VPN, telephony etc. - Further services can be found in our services overview. Please generally send us inquiries by e-mail to our ticket system or give us a call (extension -2626).

We want mutual satisfaction in the support area. Please support our cause by reminding us of these aspects when you contact us:

• People work in the data center. They not only have several tasks but are also sometimes ill or on well-deserved vacation. If you send "us" an e-mail, your request will be sorted into our ticket system and several employees can take care of your request. If you contact an employee directly, this is not possible.
• You will receive a ticket number from the ticket system. This serves as a reference for your request throughout the rz. Unfortunately, in the past it has often happened that several employees have tried to process the same request - one via ticket, one via telephone. Therefore, please state that you have already opened a ticket on this topic when you call us later.
• Making an appointment makes life easier for both sides, provided there is no urgency: we endeavor to process a request quickly. However, this is only possible if we receive inquiries with a certain time buffer and interruptions due to "emergencies" are kept to a minimum.
• If you report a fault to us, a screenshot of the error message or at least a description of it is very helpful. This enables us to clarify the background to your report before contacting you and, if necessary, to check and rectify a fault in our systems.
• If you send us your request from your TU e-mail address, we can assign it directly to you - this is not possible with addresses from external e-mail services. We only send license keys for software to TU mail addresses.

The computer center helpdesk is a central point of contact between users and the computer center. Here you will find a personal contact person for IT problems in the university area - for example, when assigning computer center accounts, losing your password or the necessary configuration of a program for using central computer center services (eduroam, Stud.IP, printing services, software, etc.).

Fault reports, e.g. errors occurring in the PC pools, are also received here and forwarded to the responsible employees of the computer center for rectification.

Our staff at the computer center helpdesk are available during opening hours on the ground floor of the computer center (Erzstraße 18, building B5, room 043 - follow the green arrows on the floor).